Our Commitment to Quality
At Sarvios, we stand behind our promise to alleviate back pain and discomfort with high-quality products. We encourage you to use our products consistently for at least 14 days to fully experience their benefits. If you're not satisfied after this trial period and within 60 days of purchase, please reach out to us at hello@sarvios.com for assistance.
Cancellation Policy
You may cancel or modify your order within 24 hours of placement. Please be aware that after this period, changes may not be feasible as your order will have already been processed. Cancellations within the 24-hour window will be refunded within 7 business days.
60-Day Money Back Guarantee
We are confident in the effectiveness of our products. If you're not satisfied after the initial 14-day period, you have up to 60 days to return the product for a refund. Please note that shipping fees are non-refundable.
Initiating a Return
To start a return process, please contact our support team via our Contact Us page or directly at hello@sarvios.com. Providing your Order Number or the details used during the purchase will help us to handle your request more efficiently.
Damaged Items
We ensure our products are well-packed to prevent damage during transit. If you receive a damaged item, report it within 72 hours of delivery by emailing hello@sarvios.com with a photo of the damage. We will assess the situation and may offer a replacement at no extra cost. Note that we do not cover damages from normal wear and tear or misuse.
Shipping and Delivery
While we aim to deliver promptly, we are not liable for delays caused by external factors including courier issues or customs delays. For delivery issues, please contact the courier directly.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout. If the address is incorrect and not reported within 24 hours of order placement, you may not be eligible for a resend or refund.
Policy Changes
Sarvios reserves the right to update this Return & Refund Policy at any time. It is your responsibility to review the most current policy before making a purchase. By purchasing and using Sarvios products, you agree to accept this policy as it is presented.
This version of your refund policy clearly outlines what customers can expect regarding returns, refunds, and the handling of various issues, all while maintaining a tone that reinforces the quality and reliability of your brand.